Mirasvit Help Desk MX for Magento 2:

Provide your online store customers with outstanding support. Collect and process all inquiries, emails and offline chat messages in one place! No piece of information will be lost, every message will be assigned to the right department and an appointed agent.

  • Connect all your mailboxes
  • Automate your business process using workflow rules
  • Contact third parties within a ticket
  • Receive instant push notifications
  • Browse full history of a ticket
  • Create custom fields
  • Manage access permissions
  • Evaluate customers' satisfaction using post support surveys
  • Check the operational efficiency using helpdesk reports